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Frequently asked questions

Check-in from 4:00 PM

If we are unable to be present at your arrival, a code for the front door will be sent one day before arrival to the phone number provided at the time of reservation. Confirmation of receipt is essential.

Arrival is possible from 4:00 PM.
The expected arrival time can be indicated during the reservation, for planning purposes of the cleaning schedule. In some cases, an earlier check-in may be possible.

If the house is ready earlier than 4:00 PM on the day of arrival, an SMS will be sent to your phone number.

Check-out no later than 10:00 AM
Important when checking out at 10:00 AM

  • Leave the keys on the table
  • Make sure all windows are closed and lights are switched off
  • Place all furniture back where you found it upon arrival
  • Remove the bed linen and place it, together with the towels, in the provided laundry nets
  • Kitchen: Pots and pans coming out of the dishwasher are not always clean; therefore, please wash them again by hand if necessary
  • Make sure the dishes are done
  • After using the oven: clean the oven
  • Dispose of glass, paper, plastic and kitchen waste in the designated containers in the storage room in the basement
  • Send a message to +32 495 25 75 24 once you have left the house

A garage for 1 car is available free of charge (upon request) at 150 meters from the property. Garage keys will be handed over at check-in.

Street parking is paid from 9:00 AM to 8:00 PM, 7 days a week.

City parking garages and parking areas in Bruges can be found via the following link:
https://www.visitbruges.be/en/plan-your-visit/mobility

Closest parking facilities:

  • Parking Langestraat – located at Predikherenrei
  • Parking Pandreitje – Gevangenisstraat 10
  • Parking Centrum–Station

Rental price
This is confirmed after reservation. For reservations made via an OTA platform (Vrbo/Airbnb), the prices listed on those platforms apply.

Included in the rental price:

  • Rental of the property
  • Normal consumption of water, electricity and heating
  • Beds made up with down duvets
  • 1 set of towels per person:
  • 1 sauna towel
  • 1 bath towel
  • 1 hand towel
  • Kitchen towels
  • Small quantity of cleaning products, hand soap, dishwashing products, kitchen paper
  • Final cleaning
  • Garage (on request)
  • High chair, baby cot (on request)
  • 12% VAT
  • Tourist tax city of Bruges: €3.75 per person per night (18+)

Final cleaning included under the following conditions:

  • Dishes must be done before check-out; no dirty dishes left in the sink or dishwasher
  • Sorted waste must be placed in the storage room in the basement
  • Remove fitted sheet, duvet cover and pillowcases and place them in the provided laundry net
  • Used towels must be placed in the provided laundry net

A deposit of 50% of the rental price must be paid by credit card via STRIPE 60 days before arrival.
The remaining balance must be paid 14 days before arrival.

No security deposit is required.
However, the tenant and accompanying guests are liable for any damage or breakage caused during the stay.

Any damage noticed upon arrival must be reported immediately.

If damage is discovered after check-out during the cleaning inspection, we reserve the right to charge a reasonable compensation.
This also applies in cases of extreme negligence.
Additional cleaning hours will be charged at €45 per hour.

By making a reservation, the tenant agrees that outstanding amounts may be recovered via the credit card.

The following cancellation conditions apply:

  • More than 60 days before arrival: full refund without charges
  • Between 60 and 15 days before arrival: 50% of the total rental price will be charged
  • Between 30 and 15 days before arrival: 50% of the total rental price will be charged
  • 14 days or less before arrival: 100% of the rental price is due
  • In case of no-show or early departure, the full amount remains due

No refunds are offered due to weather conditions, force majeure, illness or personal circumstances.
The tenant is responsible for taking out cancellation insurance with a recognized insurer.

House rules

01 – GENERAL AGREEMENTS
We have furnished our vacation home with care. We ask that you treat it with the same care during your stay.
Please treat the home, the furniture, and all amenities with respect.

Do not move any furniture.
Do not change the television settings.
Use the amenities for their intended purposes.
Report any damage, defects, or problems as soon as possible.
Accidents can happen, of course. For example, if a glass breaks or something gets damaged, please let us know. That way, we can replace or repair everything in time for our next guests.

The renter is responsible for informing all co-renters of these agreements.

02 – QUIET & RESPECT FOR THE NEIGHBORS
Bellerose is located in a residential area. We therefore ask that you be considerate of our neighbors.

Please:

do not organize parties or noisy gatherings;
avoid noise and disruptive behavior;
be especially considerate of others’ sleep after 10:00 p.m.;
keep noise levels down on the patio and in the garden as well.
Enjoy the garden and the patio, but please be respectful of our neighbors.

 

03 – SMOKING · DRUGS & PETS

🚭 SMOKING
Smoking is not permitted inside the house.
Smoking is permitted only on the patio.

Please use the provided ashtray.
Never throw cigarette butts on the ground or among the bushes.
Do not leave lit cigarettes unattended.
DRUGS
The possession and use of drugs or other illegal substances is not permitted

DRUGS
The possession and use of drugs or other illegal substances are not permitted in the home or on the property.

🐾 PETS
Pets are not allowed.


04 – MAXIMUM OCCUPANCY
Bellerose can accommodate up to 8 people. The maximum number of guests may not be exceeded.

It is not permitted to bring or use extra mattresses, sleeping bags, bedding, or other sleeping arrangements to accommodate additional guests. The property is insured for a maximum occupancy of 8 people.

If additional guests do stay overnight in the property:

this may result in an early and forced departure without financial compensation;
a surcharge of €150 per additional night will be charged.

05 · SAFETY & FIRE PREVENTION
For your safety, we ask that you exercise caution with fire and heat sources.

Never leave the oven or stovetop unattended.
Always check after use to ensure the oven and stovetop are turned off.
Barbecuing inside the house or in the kitchen is not permitted.
Always turn off the sauna heater after use.
When in doubt: it’s better to check one more time.

06 · THE KITCHEN
Our kitchen is fully equipped to ensure you have a comfortable stay.
We ask that you keep the kitchen tidy. Please clean the oven, pots, and pans after use.
The use of gourmet cookers, deep fryers, or other personal cooking appliances is not permitted.
Barbecuing in the kitchen or on the patio is also not permitted.

06 · THE KITCHEN
Our kitchen is fully equipped to ensure you have a comfortable stay.
We ask that you keep the kitchen tidy and clean the oven, pots, and pans after use.
The use of gourmet appliances, deep fryers, or other personal cooking appliances is not permitted.
Barbecuing in the kitchen or on the patio is also not permitted.


11 · DAMAGE & INCIDENTS
Please report any damage, malfunctions, or other incidents as soon as possible.
The renter is responsible for any damage caused during the stay by him/her, fellow renters, or visitors.
But don’t worry about minor mishaps: for example, if a glass breaks, please be sure to let us know.
That way, we can ensure everything is back in order for the next guests.